FAQ

Ready-made Casa Baja pieces ship within 3–5 business days. Personalized and engraved items take 5–7 business days since each one is made to order. Studio print jobs (posters, canvas, banners) print within 2–4 business days after we receive and approve your artwork. We'll confirm your timeline by email when your order comes in — and if you're on a deadline for an event, tell us and we'll work with you.

Often, yes. Email us at bajaworksco@gmail.com with your order number and your deadline before or right after ordering. Rush availability depends on our current production queue, and a rush fee may apply for jobs that need to jump the line.

All payments are processed securely through Stripe. We accept all major credit and debit cards. Your card details never touch our servers.

Yes. You'll get an email confirmation when you order, and another when your piece ships or is ready for pickup. For custom work, we'll email you a proof to approve before anything gets cut, engraved, or printed.

After checkout, email your files to bajaworksco@gmail.com with your order number in the subject line. For prints and canvas, high-resolution files (300 DPI at print size) give the best results — JPG, PNG, PDF, or TIFF all work. Not sure if your file is good enough? Send it over and we'll check it before printing, free.

Yes. Studio offers full design services — logos, banners, posters, business cards, and complete brand packages. If you have an idea, a sketch, or even just a description, we'll turn it into a finished design before producing it. Design-included products are marked on their product pages.

Almost certainly. We build custom pieces to order on our CNC, laser engraver, and large-format printer. Send us what you're thinking through the contact page and we'll quote it. One-offs, gifts, small batches, and wholesale runs are all welcome.

Yes — every personalized or custom order gets a digital proof by email before production starts. Check spelling, dates, and names carefully; once you approve, we build exactly what's on the proof.

We ship anywhere in the United States, and worldwide on request. Shipping cost is calculated at checkout based on size and weight. Posters ship rolled in protective tubes; banners ship rolled, never folded.

Yes — we serve the El Centro and San Diego areas and arrange local pickup by appointment once your order is ready. We operate from a private workshop rather than a storefront, so we'll coordinate a pickup time and location with you by email.

Email us photos of the damage and the packaging at bajaworksco@gmail.com within 7 days of delivery and we'll make it right — replacement or refund, your choice. We pack everything carefully, but carriers happen.

Non-personalized items can be returned within 30 days in original condition for a refund (buyer covers return shipping). Personalized, engraved, and custom-printed pieces can't be returned since they're made specifically for you — but if there's a defect or we made an error against your approved proof, we'll replace it at no cost.

Most pieces just need a wipe with a dry or slightly damp cloth. Cutting and charcuterie boards: hand wash, dry immediately, and re-oil monthly with food-safe mineral oil — never put solid wood in the dishwasher. Each product page lists care instructions specific to that piece.

Yes — our event banners are printed on tear-resistant scrim media with hemmed edges and metal grommets, rated for indoor and outdoor use. For storage, roll them instead of folding to avoid creases.

We're based in the El Centro–San Diego corridor of Southern California, between the desert and the coast — the landscape that inspires everything we make. We're a service-area workshop, not a retail storefront, and we ship nationwide.

Absolutely. Banners, signage, business cards, branding packages, and bulk orders for restaurants, real estate, contractors, gyms, and events are a core part of what we do. Reach out through the contact page for wholesale or recurring-order pricing.

Yes. Every piece is designed, cut, engraved, printed, and finished in our own workshop — CNC machining, laser engraving, 3D printing, and large-format printing, all in-house. No middleman between the idea and the object.